Payroll, Operations &
Service Desk
End-to-end payroll processing with Sage integration, complete organisational structure management, an AI-powered IT service desk, and multi-step approval workflows. Everything your back office needs, unified in one platform.
Payroll, operations, and IT support built for real businesses
From processing pay runs and managing devices to triaging IT tickets with AI, Jigsol gives you the tools to run every operational function with confidence
Payroll Calendars & Periods
Configure weekly, fortnightly, monthly, or 4-weekly pay frequencies with auto-generated periods
- Weekly, fortnightly, monthly & 4-weekly frequencies
- Auto-generated pay periods from calendar config
- Period lifecycle management (draft to finalised)
- Add or remove employees per period
- Per-employee adjustments within each period
Payroll Entry Grid
Spreadsheet-style data entry with templates, payment types, and deduction configurations
- Spreadsheet-style payroll entry interface
- Reusable entry templates for fast processing
- Configurable payment types and deduction types
- Ad-hoc payments: one-off bonuses or deductions
- Payslip generation, storage, and distribution
Salary & Overtime Management
Track salary records with effective dating, configure overtime rules, and ensure minimum wage compliance
- Salary records with effective dating and full history
- Configurable overtime thresholds and multipliers
- Minimum wage compliance checking per employee
- Organisation-wide minimum wage reporting
- Timesheet integration: submit, approve, reject, rebuild
Sage Payroll Integration
Seamless two-way sync with Sage Payroll for employee data, payslips, and pay element posting
- Employee sync between Jigsol and Sage
- Payslip PDF generation from Sage data
- Pay element posting to Sage Payroll
- New starter sync for onboarding workflows
- Pay element mapping configuration
Organisational Structure
Define your entire business hierarchy with departments, locations, job titles, and skills
- Department CRUD with hierarchy support
- Multi-location management
- Job titles linked to pay rates and scheduling
- Skills library with employee skill profiles
- Organisational structure and reporting lines
Items & Categories
Manage item types, build an item library, and organise everything with flexible category structures
- Item type definitions and item library
- Category management with hierarchies
- Cross-entity categorisation
- Category-based filtering and reporting
- Custom classification taxonomies
Device Management
Track company devices from procurement to retirement with allocation workflows and maintenance scheduling
- Full device CRUD with detailed specs
- Device allocation to employees
- Acknowledgment workflow for device handover
- Maintenance scheduling and tracking
- Device lifecycle and status management
Password Vault
AES-256 encrypted credential storage with MFA, contact linking, and complete audit trails
- AES-256 encrypted credential storage
- Multi-factor authentication for vault access
- Categories for organising credentials
- Link credentials to contacts and teams
- Full audit trail of all access events
IT Service Desk
Full ticketing system with queues, SLAs, threaded comments, and auto-generated ticket numbers
- Auto-generated ticket numbers (TKT-YYYY-NNNNN)
- Queue management with descriptions
- SLA policies: response and resolution times
- Threaded comments and My Tickets queue
- Category and tag management
AI Ticket Triage
Claude-powered automatic categorisation and intelligent queue routing for incoming tickets
- AI auto-categorisation of new tickets
- Intelligent queue routing based on content
- AI triage analytics dashboard
- Confidence scoring for routing decisions
- Continuous improvement from triage outcomes
GitHub Integration
Connect your codebase for AI-powered code analysis on technical tickets and development workflows
- Repository linking for technical tickets
- AI code analysis for bug reports
- Development context in ticket discussions
- Technical ticket enrichment
- Cross-reference commits and issues
Approval Workflows
Multi-step approval chains with sub-flows, budget checks, supplier validation, and amount thresholds
- Multi-step workflows with sub-flows
- Approver management and delegation
- Budget checks and amount thresholds
- Supplier verification steps
- Full audit log of every approval action
Payroll Processing, Simplified
Configure your pay calendars once, then process each period with a streamlined workflow from draft to payslip
Calendar Configuration
Set up pay frequencies once and Jigsol auto-generates every period for the year
Employee Period Management
Add or remove employees from specific periods, handle starters and leavers mid-cycle
Spreadsheet Entry
Familiar grid interface for payroll data entry with reusable templates for recurring patterns
Salary History
Effective-dated salary records with full audit trail, so you always know who earned what and when
Overtime Rules
Configure thresholds and multipliers per role, department, or location for automatic calculation
Compliance Checks
Automatic minimum wage validation per employee and across the organisation before finalising
Real Example: Multi-Frequency Payroll
A hospitality business running payroll for different workforce groups:
- 1Salaried managers on a monthly payroll calendar with automatic period generation
- 2Front-of-house staff paid weekly, with overtime multipliers kicking in after 40 hours
- 3Ad-hoc bonus payments entered as one-off additions alongside regular pay, with full audit trail
- 4Sage Payroll sync posts finalised pay elements directly, generates payslip PDFs, and syncs new starters automatically
Jigsol handles all of this in parallel, with minimum wage compliance checks running automatically before any period is finalised.
AI-Powered IT Service Desk
An intelligent ticketing system that triages, routes, and resolves issues faster with Claude AI and GitHub integration
How AI Triage Works
- 1
Ticket Submitted
A new ticket is created with an auto-generated number (TKT-2026-00142) and enters the triage pipeline
- 2
Claude Analyses Content
AI reads the ticket description, matches it against queue definitions, and assigns a category and priority
- 3
Intelligent Queue Routing
The ticket is routed to the right queue based on content analysis, and SLA timers start automatically
- 4
Code Analysis for Technical Tickets
For bug reports linked to GitHub, AI analyses the relevant codebase to provide context to engineers
Service Desk Capabilities
SLA Policy Enforcement
Define response and resolution time targets per queue. Automatic escalation when SLAs are at risk.
My Tickets & Personal Queues
Every team member has a personal queue. Threaded comments keep conversations organised within each ticket.
AI Triage Analytics
Dashboard showing triage accuracy, routing patterns, and queue performance metrics to continuously improve.
GitHub Integration
Connect repositories so technical tickets gain AI-powered code analysis, giving engineers immediate context.
Configuration Hub
Centralised control for payroll rules, organisational structure, service desk settings, and approval workflows
Payroll Configuration
- Payment types and deduction types setup
- Payroll calendar frequencies and periods
- Sage Payroll connection and element mappings
- Overtime thresholds and multiplier rules
- Minimum wage rates and compliance settings
Organisational Configuration
- Departments, locations, and reporting lines
- Job titles with display names and formal titles
- Skills library and competency definitions
- Job templates with reusable task definitions
- Notification rules and alert preferences
Service Desk Configuration
- Ticket queues with routing descriptions
- SLA policies for response and resolution
- Categories and tag taxonomies
- AI triage settings and confidence thresholds
- GitHub repository connections
Workflow & Security Configuration
- Multi-step approval workflow definitions
- Budget thresholds and supplier checks
- Webhook endpoints for notifications
- Integration API credentials
- Activity logging and audit trail settings
Why businesses choose Jigsol for operations
Payroll You Can Trust
Automatic minimum wage compliance, full salary history with effective dating, and Sage integration mean fewer errors and zero manual data re-entry.
Faster Incident Resolution
AI triage routes tickets to the right queue instantly. SLA tracking ensures nothing slips through the cracks. GitHub integration gives engineers immediate context.
Approval Control Without the Bottleneck
Multi-step approval workflows with budget checks, supplier validation, and amount thresholds keep governance tight without slowing the business down.
Complete Audit Trail
Every payroll adjustment, device allocation, credential access, ticket action, and approval decision is logged. Full compliance visibility at all times.
See payroll, operations, and service desk in action
Book a demo to see how Jigsol handles payroll processing with Sage integration, AI-powered ticket triage, and multi-step approval workflows for your business.
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